[LakotaWolf]

Hi guys,

For the past 3 or so days, I haven't been able to properly play/log into the Solmare Shall We Date? game THE NIFLHEIM.

When I open the app, I get a page that says "We are sorry! An unexpected error has occurred. Please go back to My Page and try again."

When I click on My Page, I get the same error message.

However, I can still visit the in-app shop, make purchases, buy game currency with real money, do the "Bride in Training" minigame, and pretty much do everything in the app except read the main story or go to My Page.

I have/play 10 other Shall We Date? + games, and they all work fine except for NIFLHEIM.

This issue has been occurring since I saw the News message that people had had their Princess Points reset, and we were supposed to receive items as an apology. My Princess Points were NOT reset, and I did NOT receive any items. I don't know if this has anything to do with the problem or not.

I have tried rebooting my phone, and uninstalling and reinstalling the app. I've also closed all other apps currently running and tried playing NIFLHEIM again, to no avail.

I wrote into Solmare's support and they also suggested clearing my app cache, which (I think) I can't do without installing a third-party app like Battery Doctor.

They also suggested I update my iOS version (I have an iPhone 5, iOS version 6.1.4) but this doesn't seem logical as I have been playing NIFLHEIM for weeks with this iOS version, without any problems.

I'm sad I've lost my consecutive login bonus, but really all I want is to finish reading the story :{

Does anyone have any suggestions on what else I can try, or is anyone else having this issue?

Thank you.

Linkback: https://kokoro-cafe.net/index.php?topic=1329.0

[Aiwethryne]

Oh, my. That's terrible. D8 I sadly have no advice, as you've already covered ground before asking here. I have an iPhone 5s but am only on iOS7. My Princess Points did not reset either, but I got the apology items. iPhones are so picky.

[Revy]

Hm... you can try to clear cache of Safari... Stupid way, but not hurt to try.

Then I'd back up my phone and... Delete app and reload it. You should have all data saved cause of Game Center (or you can reload back-up in any case)

I use iPad with iOS 8.whatsthelatestatthemoment and no problems so far with this app.

[LakotaWolf]

Hey,

Thank you! I tried clearing Safari's cache and I also made a backup of my phone and tried deleting and re-installing the app, and it didn't make a difference :{

I really didn't think it would be the iOS version, since my phone has been on iOS 6.1.4 for months (I don't like the look of 7). I hadn't updated it either before or after I started having this issue. In fact, I hadn't made any changes to my phone at all XD

I really think something happened to my account specifically (somehow) when the whole Princess Points bug occurred on their end. I started having this issue after I saw the News Message about the PP reset.

I've been writing back and forth to Solmare's support about this, and they suggest things like making sure Javascript is on (it is; I've never turned it off) and making sure Google Maps works (it does).

I really don't want to "have" to update my iOS; since I know other people play this game on their devices with OLDER iOS versions than 6, it seems illogical that updating my iOS would fix this problem. I also don't really want to use a "cleaning" program to clear my phone's cache as I've heard stories where those kinds of programs delete peoples' photos, music, and other content >_<

Again, thank you for the suggestions - I'll keep working with Solmare's tech support about this and I'll try anything that anyone else wants to suggest... XD

I just really hope I don't lose everything - I've spent plenty of real money on NIFLHEIM getting the Sweet story chapters, and I was in Orlando's Chapter 15 (almost to the ending ARGHH) and I will literally cry if I have to start over XD

[LakotaWolf]

Well, the latest reply from Solmare is "please give us some time to investigate this further", so I guess I will wait with fingers crossed XD

I'll still try any other suggestions in the meantime, though! :D
(well, except for updating my iOS - gonna try to stick with 6 as long as possible!)